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AI training for admin and support staff

In short

GustinAI's AI training for admin and support staff teaches you to use ChatGPT, Claude and Gemini to handle emails, write meeting notes, produce documents and organise information. It starts from scratch, with no jargon. It runs for half a day or a full 7-hour day, online or on-site on request.

Updated on

It follows the programme of my AI training for companies, with practical cases chosen for administrative work.

Why admin work benefits first from AI

Administrative tasks are repetitive, written and template-based: this is where AI helps most. The UK government tested an AI assistant with 20,000 civil servants. The average reported saving is 26 minutes per person per day. The trial report breaks the saving down by task: 24 minutes on drafting a document, 19 minutes on creating a presentation and 9 minutes on scheduling a meeting.

The workload is real: according to Microsoft, the average employee receives 117 emails a day.

The admin tasks AI speeds up

TaskWhat AI does
EmailsReplies in your tone and a summary of a long thread
Meeting notesClean write-up of notes, with decisions and actions listed
DocumentsLetters, procedures and reports from a template
OrganisationAgenda, schedule and follow-up list
Finding informationSummary of a long document and comparison of two versions

Example prompt

Key takeaways
Here are my meeting notes: [paste]. Write a one-page summary: attendees, decisions made, and actions with the owner and deadline for each. Keep the exact wording for figures and dates. Flag anything unclear in my notes instead of making it up.

The rules to follow

Admin staff see the company's most sensitive information. The training teaches you to recognise what must never be entered (personal data, contracts, non-public financial data), to anonymise a document and to reread every result before sharing it.

Format and price

Half a day from €590 excl. VAT or a 7-hour day from €990 excl. VAT, for a team from the same company. See the pricing page. If the team has never used AI, AI training for beginners is the right starting point. For the leaders you support, see AI training for executives and managers.

Back to the full training

See AI training for companies

Frequently asked questions

I am not comfortable with computers. Will I keep up?

Yes. The training uses no jargon, and each idea is practised straight away on an example from your own job.

Will AI replace admin roles?

The training covers repetitive tasks. Follow-up, priorities, dealing with people and checking results remain human work.

Can we use AI with our own document templates?

Yes. The training teaches you to give your templates to the AI so it follows your layout.

Would you like to know how AI can help your company?

Book a free 30-minute diagnosis: I'll work with you to identify where artificial intelligence can save your team time.

Sources
  1. UK Government, Microsoft 365 Copilot trial with 20,000 civil servants (2025)
  2. Government Digital Service (UK), Copilot trial report (2025), figures by task
  3. Microsoft Work Trend Index, "Breaking down the infinite workday" (2025)