Claude AI training for hotels
At reception and in management, a hotel responds to dozens of messages a day, often in multiple languages. Claude AI prepares those responses and drafts descriptions and procedures, so the team has more time to attend to guests.
5 concrete use cases
Each use case is developed in the workshop using your own documents.
- 1
Responses to reviews and emails
Claude drafts personalized responses to reviews and emails in the hotel's tone. Reception reviews and adjusts them before sending.
Example prompt This guest requests a crib, parking and a late arrival around 23:00. Draft a warm, personable reply that confirms what is possible according to our attached information.
- 2
Multilingual communication
Claude translates and adapts your messages into English, French, German or Italian with a natural tone. You reply to each guest in their language.
Example prompt Translate this reply into German and English, with a warm and professional tone typical of a 4-star hotel, without translating word for word.
- 3
Internal procedures
Claude shapes your procedures (check-in, complaints, cash closing) from your notes. New hires have clear guidance.
Example prompt Using these notes, draft an 8-step check-in procedure for reception staff, including what to say to the guest and what to verify in the PMS.
- 4
Descriptions for Booking
Claude drafts precise and attractive descriptions of rooms and the hotel. Every detail is sourced from your information and reviewed before publishing.
Example prompt Using this information about our Superior room (square meters, views, amenities), write a 100-word description for Booking that is accurate and appealing, and a short 30-word version.
- 5
Staff training
Claude creates sheets, quizzes and practical cases to train the team. You adapt them to your standards.
Example prompt Create 5 practical case studies to train a receptionist in handling complaints (room not ready, noise, billing error), with the expected response for each.
What the training includes
Assessment
A conversation to identify the tasks where Claude will save your team time and set priorities.
Team training
Hands-on workshops using your real cases: craft effective prompts, review results and understand limitations.
Claude configuration
Creation of your Projects, custom instructions and industry-ready templates.
Follow-up
Regular sessions to answer questions, adjust templates and consolidate new habits.
Formats and pricing
Workshop
Half day or full day
A practical training to make the team self-sufficient in the essential uses of Claude in your sector.
€790 excl. VAT half day · €1,290 excl. VAT full day
Up to 12 participants, on site in Madrid or online.
- Most popular
Turnkey Claude deployment
Assessment, training and configuration
Assessment, team training and full Claude configuration: Projects, instructions and industry templates.
From €2,900 excl. VAT
Up to 5 users, then €150 excl. VAT per additional user. Diagnostic, setup, 2 workshops and documentation.
Monthly follow-up
Ongoing support
A monthly session to adjust templates, train new hires and explore new uses.
€490 excl. VAT / month
3-month commitment, then cancel any time.
Not sure yet? Book a 60-minute consultation (€120 excl. VAT), deducted from your deployment if signed within 30 days. Or start with the free 30-minute diagnostic. Book the diagnostic
Your trainer
Thierry Gustin
- Author of the Amazon bestseller 'The Claude AI Bible', translated into several languages
- 31,700 followers on LinkedIn
- Creator of two SaaS companies
- 10 years of experience in SEO
Frequently asked questions
How can AI be used in a hotel?
AI is used to reply to reviews and emails, communicate in multiple languages and draft descriptions and procedures. Claude prepares the text and the team reviews and sends it. Personal, in-person service remains essential.
¿Es seguro Claude AI para los datos de los clientes?
Claude se puede usar con seguridad si eliges el plan adecuado y fijas normas claras. Según las condiciones de Anthropic, las conversaciones de los planes profesionales (Team, Enterprise) no se usan por defecto para entrenar los modelos. En la formación definimos qué se puede compartir, en especial your reservation data and guest contacts, y cómo anonimizar el resto.
¿Cuánto tiempo se tarda en formar a un equipo?
Con un taller de media jornada o una jornada el equipo ya es autónomo en los usos esenciales. El despliegue completo (configuración de Claude, plantillas del sector) se hace después en pocas semanas según el tamaño del equipo. El seguimiento mensual consolida las prácticas.
Can AI assist guests in multiple languages?
Yes, Claude drafts and translates messages into the main European languages with a natural tone. We recommend that a person fluent in the language review important messages when possible.
¿Hacen falta conocimientos técnicos?
No, no hace falta ningún conocimiento técnico. La formación parte de vuestras tareas diarias y se hace en la interfaz de Claude, sin programar. Si sabes escribir un correo, sabes usar Claude.
¿Claude o ChatGPT para hotels?
Los dos sirven, pero Claude destaca en la redacción cuidada, el análisis de documentos largos y el trabajo con Projects. Por eso la formación se centra en Claude para hotels. Si tu equipo ya usa ChatGPT, los métodos que enseñamos también se aplican.
Can Claude write Booking descriptions?
Yes, Claude drafts descriptions of rooms and the hotel from your data. Review every detail, because an inaccurate description can lead to complaints.
¿Cuánto cuesta la formación?
El precio depende del formato: taller, despliegue llave en mano o seguimiento mensual, detallados en la sección Formatos y tarifas. El diagnóstico gratuito de 30 minutos sirve para elegir el formato adecuado antes de comprometerte. La formación puede bonificarse a través de FUNDAE según el proyecto.
Let's talk about your team
In 30 minutes we will identify the initial Claude use cases that are useful for your business.